Culture in Financial Services – ‘Articulating, Driving Forward and Measuring Culture’

Right to left: Sabila Din (Chair IoD City Financial Services Group); Professor Spicer, Patrick Storey, Vicky Wallace & David Stringer-Lamarre

18 November 2015. Cass Business School, 200 Aldersgate, London EC1A 4HD

David Stringer-Lamarre, within his role as Chairman of the Institute of Directors, City of London, was the event Chairman of this timely event.

The financial services industry has drawn negative attention from the way it delivers outcomes for itself and its customers.  This has led to a need to address conduct, values and behaviours that underpin the manner in which the financial institution operates. Regulation can only go so far and only a change of corporate culture will recharge the reservoir of trust by embedding “doing the right thing” in the organisation’s DNA.

Achieving cultural change is multi-faceted and being able to understand and demonstrate a firm’s cultural alignment to its values is just as critical in this evolving regulatory environment. For culture to become more than just a concept or an ideal, it must be capable of meaningful, tangible measurement on a continuous rolling basis.

How can you measure and evidence that those values are being lived and how do you target actions for change?

The panel of eminent speakers discussed best practices and shared some case studies from ‘the front line and touched on many important areas including the following. What are the mechanisms for creating the new organisational form, values and behaviours? What is good leadership and what steps should organisations take to address these challenges?

The speakers were:

  • Professor Andre Spicer – Cass Business School
  • Patrick Storey, Senior Partner, Grant Thornton
  • Vicky Wallace, HR Director, Santander UK plc